Monitoring | FSG Smart Buildings
Monitoring

High Touch, High Quality Monitoring and Support from Building System Experts

Talk to an expert or call 512-835-6120

Monitor and maintain your facilities by remotely troubleshooting and de-escalating issues with FSG’s team of technicians, engineers and SMEs.

monitoring package
Average wait time
2m 30s
Avg resolution time
11m

We adopt and monitor any existing hardware

We make it easy to get started. We can become your team in as little as 24 hours.

  • check Mediator
  • check BASview
  • check NexRev
  • check Automated Logic (ALC)
  • check HVAC repair
  • check Tridium/Niagara
  • check Novar
  • check Founten
  • checkAnd more

Monitoring Package

With the monitoring package, utilize FSG to manage and monitor your energy management and building automation system alarms.
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Alarm Management

Have one less thing to worry about. FSG Smart Buildings will monitor your systems and triage alarms as they occur.

  • Space - High Temp
  • Space - Low Temp
  • Offline equipment - RTUs, lighting, etc.
  • Offline systems
  • CO2 & humidity
  • Metering - Critical baseline deviations
  • IoT sensors
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Email Correspondence

We are here to help. Email FSG Smart Buildings to ensure your system is operating the way you need it to.

  • Request setpoint adjustments
  • Change schedules
  • Verify system status
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Account Management

Keep your systems healthy, now and into the future. FSG Smart Buildings is committed to protecting uptime and extending the life of your system.

  • Client onboarding
  • Weekly health reporting
  • Subject matter experts on hand for escalations and advanced troubleshooting
  • Recommendations on necessary action, dispatch, or parts replacement

White Glove Service

FSG’s White Glove Service gives you all the benefits of the Monitoring Package with additional support, advanced troubleshooting, and technician dispatch for any of your building system needs.
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Technical Phone Support

Our techs are available whenever you need to handle your most urgent request via phone.

  • Inbound and outbound
  • EMS-related troubleshooting (setpoint changes, online/offline status, etc.)
  • Lighting schedule changes
  • HVAC setpoint and schedule changes
  • Refrigeration adjustments
  • Commissioning
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Technician Dispatching

FSG Smart Buildings will ensure technicians are dispatched when needed, provide accurate documentation and verify completion of work for the following services.

  • Electrical
  • Lighting
  • Signage
  • Mechanical
  • Telco Services
  • Controls
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Work Order Tracking

All dispatching services include timely and accurate work order tracking.

  • Work order creation
  • Real-time tracking
  • Work order closeout
  • NTE requirements
  • Reporting as needed
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Account Management

Your dedicated account management team is specifically trained on your systems and facility needs.

  • Client onboarding
  • Dedicated phone and email to use
  • Team of people assigned to your account and systems
  • Weekly health reports and feedback cycles
  • Ongoing collaboration on solutions and improvement
  • Training and documentation
  • Service Level Agreements
  • Corporate compliance
  • AP concierge support

Tactical Operations Center

By turning FSG Smart Buildings into your Tactical Operations Center, you will have 24/7 support for any building needs, even those outside of the scope of your building automation system.
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24/7 Concierge Service

Anytime. Any problem. FSG Smart Buildings is available to help solve your building challenges.

  • Email, text and chat support
  • Dedicated phone line for off-hour emergencies
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Turnkey Facility Services

Let FSG Smart Buildings become your remote facility maintenance employee. We will run down your service calls for anything in your buildings.

  • Lighting repairs
  • HVAC maintenance
  • EMS/BAS repairs
  • Plumbing needs
  • Landscaping services
  • Janitorial services
  • More
Monitoring Package $49/mo/site Get a Quote
What you get
  • EMS/BAS alarm management
  • Email correspondence
  • Weekly health reporting
  • Advanced troubleshooting & escalations
White Glove Service $69/mo/site Get a Quote
What you get
  • All Monitoring Package features
  • Technical phone support
  • Technician dispatch
  • Work order tracking
  • Dedicated account team
Tactical Operations Center $129/mo/site Get a Quote
What you get
  • All Monitoring Package features
  • All White Glove Service features
  • 24/7 concierge service
  • Turnkey facility services

Our techs see what your employees see.

FSG techs have duplicate builds, so there's no guessing involved.
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Our monitoring software works with any system

Integrates with Chariot App icon
Flight Deck app
1 Tell us about your store
1 FSG will adopt your system or install an automation system for you
1 FSG will monitor and act on your store 24/7/365.
Chariot App icon Built on

A Smart Platform for Smart Buildings

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Chariot IoT app

Our locations and affiliate networks are positioned to address your needs.

locations
Talk to an Expert or call 512-835-6120

Any device. Any system. Any facility. Any time. Automating your buildings has never been easier.

Download Free Guide:
How a Remote Monitoring Team Can Make Your Building Work for You

Traditionally, building management was exactly that: managing a building. But now that buildings are infused with technology--now that they are “smart”--the role of building and facility managers has evolved into the more strategic position of helping organizations meet their operational goals.

Download your free guide Guide: How a Remote Monitoring Team Can Make Your Smart Building Work for You